FAQ

After submitting your order, we’ll send you a confirmation email, notifying you that your order has been received.

This email will contain your order number. When your order is shipped, we will email you a confirmation with your tracking number and carrier information.

It usually takes about one business day from when your order was shipped for your tracking information to appear online. If your tracking information still isn’t online, and the expected delivery date has passed, please Contact

Us and we can assist

Once an order has been submitted, we begin processing it immediately. Changes or cancellations cannot normally be made once the order has been submitted.

At this time, we do not take returns or exchanges on non-faulty garments.

We’re sorry this is the case. Please send an email to info@sorogroup.com with all the details of the defective product,
and include photos.

We will send you an order confirmation as soon as your items have been handpicked and prepped for shipping.

The date you receive your order will depend on the shipping method selected.

Estimated delivery date, including processing time will be shown based on the selected shipping method at checkout.

Delays due to circumstances out of our control, such as snowstorms, hurricanes, credit card verification procedures, or postal strikes, will not be counted as part of the allocated time for delivery.

• Shipping and billing information must include valid Canadian addresses.
• Shipping is not available to A.P.O./F.P.O. or P.O. box addresses due to ship restrictions.
• Your billing address must exactly match the location where your credit card bill is sent.
• Shipping is not available to international freight forwarding companies or hotels.
• For orders that contain multiple items, you may receive each item separately, on different dates.
  

Please reach us at info@groupsoro.com for more information on international orders.

You can send us an email at info@groupsoro.com

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Click on the unsubscribe link which is always present at the bottom of the newsletter. You will be removed from it instantly.

All of our products are guaranteed to be new and free of defects. In most cases, the product manufacturer will offer warranty coverage. For all questions related to a product warranty, please contact our customer service at info@ groupsoro.com.

It is the customer’s responsibility to inspect the condition of their order immediately upon reception. In certain rare cases, the items you ordered may become damaged in the shipping process or may arrive defective in their original packaging. If this occurs, it is essential that you contact our customer service within 7 days to inform us of the
problem.